If I purchase a “Sold As-Is” item, can I return it if I don’t like it?
Design Team2017-09-13T20:26:48-04:00No, items sold “As-Is” cannot be returned for a refund or be exchanged. All sales are final.
If I purchase an item out of stock, and bring it home and don’t like it, can I return it?
Design Team2017-09-15T16:29:49-04:00Yes, wood items and accessories only, purchased out of stock must be returned, in the condition that you purchased it, on the same day you brought it to your home.
No, Upholstered items, are not subject to be returned.
Arrangements must be made prior to purchasing, if you feel the item you are purchasing may not work for you.
Notification must be made to our staff prior to returning.
Re-stocking fees may apply.
Are custom orders returnable?
Design Team2017-09-15T16:33:20-04:00Special order merchandise and items manufactured to order are not returnable. That includes upholstery items, case goods, rugs, cut yardage, and pillows.
If I see an item in your showroom, can I purchase that exact one?
Design Team2017-09-15T16:35:22-04:00Yes, and we gladly discount our floor samples.
Are the products I see online available to order?
Design Team2023-03-30T16:56:46-04:00In most cases, yes. Depending on the piece and it’s availability, it may be available in other fabrics, leathers, configurations, wood species, finishes or dimensions. Please contact us if you have any questions.
Are the products I see online in-stock?
Design Team2017-08-22T11:56:55-04:00No, not all the products online are in-stock. The ones that are will say “IN-STOCK”.
Do the delivery men set up the furniture?
Design Team2017-08-22T11:58:28-04:00Yes, our delivery team will assemble kitchen/dining tables, hutches, entertainment units, beds, office furniture, and sectional pieces unless you prefer them not to.
Is there a delivery charge?
Design Team2022-07-28T12:14:23-04:00Our local delivery fee is $115.00, which includes standard setup. Deliveries outside our normal delivery area may incur additional fees.
Do I pay my balance upon delivery for before?
Design Team2017-08-22T12:24:16-04:00Balances may be paid in full by cash, check, or credit card upon delivery. At any time you are welcome to make payments prior to delivery.
Do you ship items out of state?
Design Team2023-08-24T16:56:23-04:00We do work with some companies that are able to ship out of state, including 3rd party transportation services. Please contact a sales associate for more details.