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- Warranty
Yes, we sell gift certificates. There is no limit on the dollar amount. There is no expiration date. They can be applied to new and existing orders. Gift certificates are non-transferrable.
Please see our product care page.
Please see our product care page.
We use a catalyzed conversion varnish that is EPA and KCMA approved, HAPS/VOC compliant, water and alcohol resistant, and environmentally friendly.
We honor all our manufacturer’s warranties. Warranty terms vary by manufacturer, also by different components within the manufacturer’s products. It is important to note, depending on warranty terms, age and condition of furniture, shipping, handling and labor may not be covered items. Please contact a sales associate for more details.
No, items sold “As-Is” cannot be returned for a refund or be exchanged. All sales are final.
Yes, wood items and accessories only, purchased out of stock must be returned, in the condition that you purchased it, on the same day you brought it to your home.
No, Upholstered items, are not subject to be returned.
Arrangements must be made prior to purchasing, if you feel the item you are purchasing may not work for you.
Notification must be made to our staff prior to returning.
Re-stocking fees may apply.
Special order merchandise and items manufactured to order are not returnable. That includes upholstery items, case goods, rugs, cut yardage, and pillows.
Yes, and we gladly discount our floor samples.
In most cases, yes. Depending on the piece and it’s availability, it may be available in other fabrics, leathers, configurations, wood species, finishes or dimensions. Please contact us if you have any questions.
No, not all the products online are in-stock. The ones that are will say “IN-STOCK”.
Yes, our delivery team will assemble kitchen/dining tables, hutches, entertainment units, beds, office furniture, and sectional pieces unless you prefer them not to.
Our local delivery fee is $115.00, which includes standard setup. Deliveries outside our normal delivery area may incur additional fees.
Balances may be paid in full by cash, check, or credit card upon delivery. At any time you are welcome to make payments prior to delivery.
We do work with some companies that are able to ship out of state, including 3rd party transportation services. Please contact a sales associate for more details.
We will do our best to accommodate your request. We cannot, however, guarantee a specific date or a time. We give you a 2 – 3 hour window, and upon request, a call/text ahead when our delivery team is on their way.
It is the customer’s responsibility to measure all doorways, hallways, stairways, etc, to ensure the items will fit upon delivery. If the item does not fit into the designated area, the furniture will be placed in an alternate area of your home. Please see our measuring for furniture guide to help you determine if your furniture will fit into your home.
We do not move, haul, or rearrange old furniture. Please remove your old furniture prior to delivery.
If you prefer to pick up your order, you may do so at our warehouse in North Ridgeville, on Saturday’s, from 12 – 5 p.m., or during the week by appointment. Staff at our warehouse will kindly help you load your merchandise into your vehicle. Please provide blankets and straps to protect and secure your merchandise. Brian’s Furniture cannot be held responsible for any damage incurred after leaving our premise.
We offer a white glove in-home delivery that includes bringing in your furniture, unwrapping it, putting it in place, and if necessary, assembling it. Please note that our team cannot rearrange existing furniture, connect or disconnect electrical equipment, or hang anything on your walls. For additional information regarding delivery, please see Delivery Information.
Currently, we offer delivery on Sunday’s, Wednesday’s and Friday’s during normal business hours.
Yes, we do have the ability to hold your merchandise up to 30 days after notifying you it is in. Restrictions apply. See an associate for details.
Custom upholstery can take anywhere from 16 weeks and greater, depending on the manufacturer, fabric delays, shipping times, etc.
Custom built wood products can take anywhere from 12 weeks and greater, depending on the complexity of the order, manufacturer’s scheduling, availability of materials, transportation, weather, etc. Please allow additional time for delivery to your residence. We give you the best estimated timeframe at the time the order is placed. All orders are subject to manufacturer availability. Brian’s Furniture cannot be held responsible for any manufacturer delays.
Once we receive your complete order from the manufacturer, we will contact you and arrange delivery for the next available delivery day.
Orders cancelled within 24 hours may be fully refunded less any credit card fees. Once the order has been processed, cancellations may not be made. Changes to the order once it has been processed will be at the Manufacturer’s discretion.
You may contact us by email, phone, or fax and a sales associate will be happy to request an update for you. (Please refer to the estimated build time as indicated at the time you placed your order.)
Yes of course, but we do have samples in our showroom of each manufacturer’s available materials along with wood samples with stain/paint finishes that you’re welcome to borrow at no charge.
For each upholstery manufacturer there are standard finish samples available. For wood products, there are standard finish samples and custom stain/paint samples available upon request.
Yes, all of our wood products can be used in a commercial settings and would carry the standard 1 year warranty from the manufacturer. Upholstered products vary by manufacturer. Please check with a sales associate prior to ordering a product for a commercial setting.
No, unfortunately not all items are shown on our website. There are so many variations and options available for each piece of furniture that it would be impossible to display everything.
Our Photo Gallery does however show some of the variations of our products that our customers have had designed for them.
If you are looking for a specific item that you do not see on our website, feel free to contact us, we will let you know if we have that item available, or if we are able to custom build it for you.
At this time, we do not have the capability to let you save an item to a shopping cart or wish list. We do however have links to social media platforms that you can share the link to.
Yes. Please contact us at 440-808-2158.
At this time, orders cannot be placed through our website. We do however accept orders via email or phone. Please contact us to place an order.