FAQ’s

/FAQ’s
FAQ’s2017-09-09T13:45:47+00:00
Can I purchase a gift card or gift certificate?2017-09-14T19:16:11+00:00

Yes, we sell gift certificates.  There is no limit on the dollar amount.  There is no expiration date.  They can be applied to new and existing orders.  Gift certificates are non-transferrable.

How do I care for my upholstery?2017-09-14T16:55:05+00:00

Please see our product care page.

How do I care for my wood merchandise?2017-09-14T16:53:39+00:00

Please see our product care page.

What type of finish do you use on your wood products?2017-09-14T17:05:34+00:00

We use a catalyzed conversion varnish that is EPA and KCMA approved, HAPS/VOC compliant, water and alcohol resistant, and environmentally friendly.

What does the warranty cover?2017-08-22T14:54:15+00:00

We honor all our manufacturer’s warranties. Warranty terms vary by manufacturer, also by different components within the manufacturer’s products.  It is important to note, depending on warranty terms, age and condition of furniture, shipping, handling and labor may not be covered items.  Please contact a sales associate for more details.

Do you offer any financing?2017-09-15T16:21:13+00:00

Yes, we offer 90 days same as cash through Regency Finance Company located in Elyria, Ohio.  Please contact a sales associate if you are interested in applying.

Do you accept credit cards over the phone?2017-08-22T11:08:56+00:00

Yes, we accept Discover, MasterCard, and Visa.

How much do you require down for a deposit?2017-08-22T11:11:01+00:00

We require a 30% deposit on purchases up to $3,000, and a 40% deposit on purchases over $3,000.

What forms of payment do you accept?2017-08-22T11:12:05+00:00

We accept Cash, Check, MasterCard, Visa, or Discover credit cards.

If I purchase a “Sold As-Is” item, can I return it if I don’t like it?2017-09-13T20:26:48+00:00

No, items sold “As-Is” cannot be returned for a refund or be exchanged. All sales are final.

If I purchase an item out of stock, and bring it home and don’t like it, can I return it?2017-09-15T16:29:49+00:00

Yes, wood items and accessories only,  purchased out of stock must be returned, in the condition that you purchased it, on the same day you brought it to your home.

No, Upholstered items, are not subject to be returned.

Arrangements must be made prior to purchasing, if you feel the item you are purchasing may not work for you.

Notification must be made to our staff prior to returning.
Re-stocking fees may apply.

Are custom orders returnable?2017-09-15T16:33:20+00:00

Special order merchandise and items manufactured to order are not returnable.  That includes upholstery items, case goods, rugs, cut yardage, and pillows.

If I see an item in your showroom, can I purchase that exact one?2017-09-15T16:35:22+00:00

Yes, and we gladly discount our floor samples.

Are the products I see online available to order?2017-08-22T11:56:14+00:00

Yes, of course!  Every piece of furniture is built to order.  Depending on the piece, it may be available in other fabrics, leathers, configurations, wood species, finishes or dimensions.  Please contact us if you have any questions.

Are the products I see online in-stock?2017-08-22T11:56:55+00:00

No, not all the products online are in-stock.  The ones that are will say “IN-STOCK”.

Do the delivery men set up the furniture?2017-08-22T11:58:28+00:00

Yes, our delivery team will assemble kitchen/dining tables, hutches, entertainment units, beds, office furniture, and sectional pieces unless you prefer them not to.

Is there a delivery charge?2017-08-21T19:07:28+00:00

Our standard local delivery fee is $69.95 per order, which includes setup.  Deliveries outside our normal delivery area may incur additional fees.

Do I pay my balance upon delivery for before?2017-08-22T12:24:16+00:00

Balances may be paid in full by cash, check, or credit card upon delivery.  At any time you are welcome to make payments prior to delivery.

Do you ship items out of state?2017-08-22T12:24:55+00:00

Yes, we do.  Please contact a sales associate for more details.

Can I request a special delivery date or time?2017-09-15T16:49:18+00:00

We will do our best to accommodate your request.  We cannot, however, guarantee a specific date or a time.  We give you a 2 – 3 hour window, and upon request, a call/text ahead when our delivery team is on their way.

What happens if the item I order does not fit?2017-09-20T16:06:28+00:00

It is the customer’s responsibility to measure all doorways, hallways, stairways, etc, to ensure the items will fit upon delivery.  If the item does not fit into the designated area, the furniture will be placed in an alternate area of your home. Please see our measuring for furniture guide to help you determine if your furniture will fit into your home.

Do you remove old furniture?2017-08-22T12:31:25+00:00

We do not move, haul, or rearrange old furniture.  Please remove your old furniture prior to delivery.

If I prefer not to have my furniture delivered, can I pick it up?2017-09-20T16:07:06+00:00

If you prefer to pick up your order, you may do so at our warehouse in North Ridgeville, on Saturday’s, from 12 – 5 p.m., or during the week by appointment.  Staff at our warehouse will kindly help you load your merchandise into your vehicle.  Please provide blankets and straps to protect and secure your merchandise.  Brian’s Furniture cannot be held responsible for any damage incurred after leaving our premise.

What can I expect upon delivery?2017-09-01T12:19:57+00:00

We offer a white glove in-home delivery that includes bringing in your furniture, unwrapping it, putting it in place, and if necessary, assembling it.  Please note that our team cannot rearrange existing furniture, connect or disconnect electrical equipment, or hang anything on your walls.  For additional information regarding delivery, please see Delivery Information.

What days do you deliver?2017-09-15T16:59:00+00:00

Currently, we offer delivery on Sundays, Wednesdays and Thursdays during normal business hours.

If my order comes in and I am not ready for delivery, can you hold it?2017-08-22T12:35:26+00:00

Yes, we do have the ability to hold your merchandise up to 30 days after notifying you it is in.  Restrictions apply.  See an associate for details.

How long do custom orders take to build?2017-09-15T17:00:16+00:00

Custom upholstery can take anywhere from 4 – 12 weeks, depending on the manufacturer, fabric delays, shipping times, etc.

Custom built wood products can take anywhere from 8 – 14 weeks, depending on the complexity of the order, manufacturer’s scheduling, availability of materials, transportation, weather, etc.  Please allow additional time for delivery to your residence.  We give you the best estimated timeframe at the time the order is placed.  All orders are subject to manufacturer availability.  Brian’s Furniture cannot be held responsible for any manufacturer delays.

How long does it take to receive my furniture once it is in?2017-08-22T12:37:11+00:00

Once we receive your complete order from the manufacturer, we will contact you and arrange delivery for the next available delivery day.

Can I change or cancel my order?2017-08-22T12:37:54+00:00

Orders cancelled within 24 hours may be fully refunded less any credit card fees.  Once the order has been processed, cancellations may not be made.  Changes to the order once it has been processed will be at the Manufacturer’s discretion.

How do I check the status of my order?2017-08-22T12:43:26+00:00

You may contact us by email, phone, or fax and a sales associate will be happy to request an update for you.  (Please refer to the estimated build time as indicated at the time you placed your order.)

Can I order a fabric or wood sample?2017-08-22T12:45:18+00:00

Yes of course, but we do have samples in our showroom of each manufacturer’s available materials along with wood samples with stain/paint finishes that you’re welcome to borrow at no charge.

What are my finish options?2017-09-15T17:06:00+00:00

For each upholstery manufacturer there are standard finish samples available.  For wood products, there are standard finish samples and custom stain/paint samples available upon request.

Can any of your furniture be used in commercial settings?2017-08-22T12:47:36+00:00

Yes, all of our wood products can be used in a commercial settings and would carry the standard 1 year warranty from the manufacturer.  Upholstered products vary by manufacturer.  Please check with a sales associate prior to ordering a product for a commercial setting.

Does the website show all of your designs?2017-09-15T17:23:12+00:00

No, unfortunately not all items are shown on our website.  There are so many variations and options available for each piece of furniture that it would be impossible to display everything.

Our Photo Gallery does however show some of the variations of our products that our customers have had designed for them.

If you are looking for a specific item that you do not see on our website, feel free to contact us, we will let you know if we have that item available, or if we are able to custom build it for you.

Can I save items to a shopping cart or wish list?2017-08-21T18:10:13+00:00

At this time, we do not have the capability to let you save an item to a shopping cart or wish list.  We do however have links to social media platforms that you can share the link to.

Can I place an order over the phone?2017-09-15T17:25:26+00:00

Yes.  Please contact us at 440-808-2158.

Can I place an order online?2017-08-22T14:43:58+00:00

At this time, orders cannot be placed through our website.  We do however accept orders via email or phone.  Please contact us to place an order.