We will do our best to accommodate your request. We cannot, however, guarantee a specific date or a time. We give you a 2 – 3 hour window, and upon request, a call/text ahead when our delivery team is on their way.
It is the customer’s responsibility to measure all doorways, hallways, stairways, etc, to ensure the items will fit upon delivery. If the item does not fit into the designated area, the furniture will be placed in an alternate area of your home. Please see our measuring for furniture guide to help you determine if your furniture will fit into your home.
We do not move, haul, disassemble, or rearrange old furniture. Please remove your old furniture prior to delivery.
If you prefer to pick up your order, you may do so at our warehouse in North Ridgeville, on Saturday’s, from 12 – 5 p.m., or during the week by appointment. Staff at our warehouse will kindly help you load your merchandise into your vehicle. Please provide blankets and straps to protect and secure your merchandise. Brian’s Furniture cannot be held responsible for any damage incurred after leaving our premise.
We offer a white glove in-home delivery that includes bringing in your furniture, unwrapping it, putting it in place, and if necessary, assembling it. Please note that our team cannot rearrange or disassemble existing furniture, connect or disconnect electrical equipment, or hang anything on your walls. For additional information regarding delivery, please see Delivery Information.
Currently, we currently offer delivery on Tuesday’s and Wednesday’s during normal business hours.
Yes, we do have the ability to hold your merchandise up to 30 days after notifying you it is in. Restrictions apply. See an associate for details.
Custom upholstery can take anywhere from 4 weeks and greater, depending on the manufacturer, fabric delays, shipping times, etc.
Custom built wood products can take anywhere from 8 weeks and greater, depending on the complexity of the order, manufacturer’s scheduling, availability of materials, transportation, weather, etc. Please allow additional time for delivery to your residence. We give you the best estimated timeframe at the time the order is placed. All orders are subject to manufacturer availability. Brian’s Furniture cannot be held responsible for any manufacturer delays.
Once we receive your complete order from the manufacturer, we will contact you and arrange delivery for the next available delivery day.
Orders cancelled within 24 hours may be fully refunded less any credit card fees. Once the order has been processed, cancellations may not be made. Changes to the order once it has been processed will be at the Manufacturer’s discretion.
