Do the delivery men set up the furniture?
Design Team2017-08-22T11:58:28-04:00Yes, our delivery team will assemble kitchen/dining tables, hutches, entertainment units, beds, office furniture, and sectional pieces unless you prefer them not to.
Do I pay my balance upon delivery for before?
Design Team2017-08-22T12:24:16-04:00Balances may be paid in full by cash, check, or credit card upon delivery. At any time you are welcome to make payments prior to delivery.
Do you ship items out of state?
Design Team2023-08-24T16:56:23-04:00We do work with some companies that are able to ship out of state, including 3rd party transportation services. Please contact a sales associate for more details.
Can I request a special delivery date or time?
Design Team2017-09-15T16:49:18-04:00We will do our best to accommodate your request. We cannot, however, guarantee a specific date or a time. We give you a 2 – 3 hour window, and upon request, a call/text ahead when our delivery team is on their way.
What happens if the item I order does not fit?
Design Team2022-04-30T17:39:02-04:00It is the customer’s responsibility to measure all doorways, hallways, stairways, etc, to ensure the items will fit upon delivery. If the item does not fit into the designated area, the furniture will be placed in an alternate area of your home. Please see our measuring for furniture guide to help you determine if your furniture will fit into your home.
Do you remove old furniture?
Design Team2022-04-30T17:21:36-04:00We do not move, haul, or rearrange old furniture. Please remove your old furniture prior to delivery.
If I prefer not to have my furniture delivered, can I pick it up?
Design Team2017-09-20T16:07:06-04:00If you prefer to pick up your order, you may do so at our warehouse in North Ridgeville, on Saturday’s, from 12 – 5 p.m., or during the week by appointment. Staff at our warehouse will kindly help you load your merchandise into your vehicle. Please provide blankets and straps to protect and secure your merchandise. Brian’s Furniture cannot be held responsible for any damage incurred after leaving our premise.
What can I expect upon delivery?
Design Team2017-09-01T12:19:57-04:00We offer a white glove in-home delivery that includes bringing in your furniture, unwrapping it, putting it in place, and if necessary, assembling it. Please note that our team cannot rearrange existing furniture, connect or disconnect electrical equipment, or hang anything on your walls. For additional information regarding delivery, please see Delivery Information.
What days do you deliver?
Design Team2022-04-30T17:38:46-04:00Currently, we offer delivery on Sunday’s, Wednesday’s and Friday’s during normal business hours.
If my order comes in and I am not ready for delivery, can you hold it?
Design Team2017-08-22T12:35:26-04:00Yes, we do have the ability to hold your merchandise up to 30 days after notifying you it is in. Restrictions apply. See an associate for details.