Order Status & Delivery

Custom upholstery can take anywhere from 16 weeks and greater, depending on the manufacturer, fabric delays, shipping times, etc.

Custom built wood products can take anywhere from 12 weeks and greater, depending on the complexity of the order, manufacturer’s scheduling, availability of materials, transportation, weather, etc.  Please allow additional time for delivery to your residence.  We give you the best estimated timeframe at the time the order is placed.  All orders are subject to manufacturer availability.  Brian’s Furniture cannot be held responsible for any manufacturer delays.

Orders cancelled within 24 hours may be fully refunded less any credit card fees.  Once the order has been processed, cancellations may not be made.  Changes to the order once it has been processed will be at the Manufacturer’s discretion.

You may contact us by email, phone, or fax and a sales associate will be happy to request an update for you.  (Please refer to the estimated build time as indicated at the time you placed your order.)